At Chilly Water, we take pride in providing the cleanest, highest-quality water available — shipped fresh, fast, and ready to enjoy.
Because our products are classified as consumable food items, we cannot accept returns or exchanges once an order has shipped. This policy helps us guarantee that every can that leaves our warehouse meets our purity and safety standards, and that every customer receives uncompromised, unopened product.
Damaged, Incorrect, or Defective Orders
With Our Doubled Wall Corrugated Shipping Boxes Damages are Very Rare. 99% of shipments make it.
If your order arrives damaged, incorrect, or defective, don’t worry — we’ve got you covered.
Please fill out our online damage claim form within 7 days of delivery with your order number with photos of the issue. We’ll quickly review your claim and issue a replacement after filling an insurance claim.
Non-Returnable Items
Our Promise
Every can of Chilly Water is packaged with care and shipped from our North Carolina facility. If you ever have a problem, reach out — we’re committed to making it right.
